BUYER FAQ · VERIFIED COMMERCIAL ANSWERS
Direct answers for custom towel buyers.
These answers cover the questions supplied by GZTOWEL. Product-specific requirements, timing and commercial terms are confirmed in the quotation.
01 / COMMON QUESTIONS
Common questions, direct answers.
Product-specific details are confirmed against the actual sourcing brief and approved specification.
What’s your sample policy?
Stock samples are free and the buyer pays the courier charge. Custom-sample cost depends on the material and can be credited to the bulk order. Typical sample time is approximately 2–7 working days.
What’s your lead time for mass production?
Bulk production is typically planned for approximately 30 days after the deposit is received. The confirmed schedule is stated in the quotation for the selected product and quantity.
How do you guarantee the quality of your products?
The order follows the approved material, lab dip where applicable, pre-production sample and agreed inspection checkpoints. Supported tests include absorbency, color fastness, shrinkage, GSM, tensile strength, pilling and restricted substances.
Could you design the pattern / logo for me?
Yes. OEM and ODM support can prepare the artwork route for embroidery, jacquard, sublimation, reactive printing, screen printing or embossing according to the product and brief.
What’s your payment terms?
Payment terms are confirmed in the quotation according to the order value, product route and agreed trade terms.
02 / PRODUCT-SPECIFIC QUESTION
Ask about the material, MOQ, sample or delivery requirement for your order.
Send the product category, material, size, GSM, quantity, logo files, packaging, destination and required delivery date. GZTOWEL targets a response within 24 hours.